What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
Customers Full Name, Street Address, Date of Birth, Email Address, Phone Number, Payment information, transaction information, bank account details, credit card details, Internet Protocol (“IP”) address, server address, domain name, and social media information about your browsing activity, information contained on identification documents and other details that may be required to conduct our operations. We will never collect sensitive information (e.g. ethnic origins, beliefs, associations, orientations, criminal or health record, or biometric information).
Purpose of collection
The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
Disclosure of Information
We will never share a customer’s personal information with any other organisation other than related companies and third parties directly related to the delivery of the products or services that you have purchased from us.
Security of your Personal Information
All personal information collected will be safely and securely stored by us. We protect personal information by:
- Restricting access to personal information
- Destroying your personal information securely once it is not needed any longer
Collection of Computer/Website Data
Accuracy and Updating your Personal Information
The Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us as us via email- email@example.com.
The Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. It is the customers responsibility to ensure that the personal information you have provided is up to date and correct. You can update any personal information at any time by contacting us via email- firstname.lastname@example.org
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below.
All complaints will be considered by our privacy officer and we may seek further information from you to clarify your concerns.
If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem.
If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances
Your personal information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your personal information may be sent. If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia’s, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.
European Union General Data Protection Regulation (GDPR)
In some circumstances, the GDPR provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.
If you have a question or concerns in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Contact number: 1300 327 547